Start with the energy you already use. A reliable meter reading and a clear idea of when the building is occupied can tell you more about where to begin than a long list of products. Use the route below that matches the premises you’re responsible for.
For households and renters
Start with our energy-saving guide for renters. Focus on changes you can make without altering the property. If a measure involves fixed wiring, heating equipment or changes to the building, speak to the landlord or a qualified professional first.
If you’re trying to understand a tariff, meter reading or bill, the Centre for Energy Literacy has free household guides and routes to independent help.
For workplaces and commercial premises
Measure consumption across a typical working week and a period when the premises are closed. Look for unexplained overnight or weekend demand. Check equipment schedules with whoever manages the building, keeping essential loads, safety systems and equipment requirements in mind.
Change one thing at a time and record the date. Compare meter readings across similar operating periods, allowing for weather, opening hours or production changes. Keep energy use in kWh separate from spend in pounds so a change in price doesn’t look like a change in consumption.
When a commercial bill needs checking
If a bill does not match your contract or the meter it relates to, start with Energy Solutions’ business energy services. For a persistent billing dispute, unexplained historical charges or a credit that has failed to appear, see Costmaster’s billing investigation service. These services are for businesses.
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